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How Golden Bat Handles Your Information

This page covers what data we collect when you use Golden Bat, how we store it, and what rights you hold over it. Access to the platform depends on your local law and eligible region — this policy applies where access is permitted.

Account dataPayment privacyCookie controlsYour access rights
Golden Bat How Golden Bat Handles Your Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to delete it, or raise a concern about how we've handled your information, our support team handles privacy requests directly. You can reach us through live chat from your account dashboard, by email, or via the in-app help form — all three routes go to the same team. We aim to respond to privacy-related requests within the timeframe required under applicable law.

Live Chat Open the chat icon from your account dashboard. Privacy requests are handled by the same team as account support.
Email Support Send your data request or privacy concern to our support address shown in the account help section.
In-App Help Form Use the help form inside the app to submit a written privacy request. You'll receive a confirmation with a reference number.
HOW WE PROTECT YOUR DATA

Security, Cookies and Retention

We use SSL encryption across all pages — account login, wallet top-ups, and withdrawal requests all move over an encrypted connection. Session cookies keep you logged in and let us remember your preferences; analytics cookies help us understand which sections of the lobby you visit most. You can manage cookie preferences through the settings link in your account. We do not use tracking cookies for advertising purposes. Account data is retained while your account is active. After closure, we keep records for the period required by applicable financial and legal obligations, then delete or anonymise them.

SSL Encryption

Every page — login, wallet, game lobby — runs over SSL. Your credentials and payment details are encrypted in transit.

Cookie Controls

Session and preference cookies are on by default. Analytics cookies can be turned off from your account settings at any time.

Data Retention

We keep your account data while your account is open and for the legally required period after closure, then delete or anonymise it.

Account Security

Login attempts trigger OTP verification to your registered number. Unusual access patterns are flagged and may prompt re-verification.

Common Questions About Your Privacy

If your question about how we handle your data isn't covered above, the answers below address the requests we hear most often.

We store your registration details, payment method data (bKash, Nagad, Rocket), session and device information, transaction history, and any support correspondence you've sent us.

Yes. Submit a data-access request via live chat, email, or the in-app help form. We'll compile your account data and respond within the timeframe required by applicable law.

Contact support with a deletion request. We'll remove your personal data once your account is closed, subject to any retention obligations under applicable financial regulations.

We don't sell your data. We share it only with payment processors like bKash, Nagad, and Rocket as needed to complete transactions, and with service providers bound by confidentiality agreements.

Go to account settings and open the cookie preferences panel. You can turn off analytics cookies there. Session cookies required for login cannot be disabled while you're signed in.

Access to Golden Bat and applicability of this policy depends on your local law and eligible region. Where access is permitted, this policy governs how your data is handled.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.